Our story
Tawasul Tech was founded to close a gap in Saudi Arabia's electronics market: the space between a manufacturer's warranty and what actually happens when your device needs repair, refurbishment, or a second life.
We're an authorized service partner for Lenovo, Motorola, Infinix, Tecno, iData, and itel — the same technical standards those brands hold their own service centers to are the standards we apply to every device we sell, repair, or refurbish. That authorized status isn't a marketing line: our grading, testing, and repair processes are built on manufacturer specifications, not guesswork, which is exactly why a "Grade A" label from us means what it says.
Since 2023, we've grown into three connected businesses — authorized aftersales service, retail and e-commerce, and now device distribution — all built on the same principle: service infrastructure comes first. Every device we distribute, starting with itel, is backed by support from day one, not added after the fact.
Our Partners
What We Offer
Three businesses, one aftersales-first philosophy
Aftersales Services
Authorized repair, warranty, and maintenance for leading device brands — backed by certified technicians, dedicated labs, and ERP-managed operations.
Retail & E-Commerce
New, refurbished, and pre-owned mobile devices, tablets, and electronics — sold through our own online store and retail centers, and via partners like Noon.
Distribution
Expanding into device distribution starting with itel — built on an aftersales-first model, so every unit we distribute launches with service infrastructure already in place.
Why Choose Us
Grading
Every device is graded against manufacturer specifications, not a subjective in-house scale — so "Grade A" means the same thing every time.
Testing
Multi-point diagnostic testing on every unit, using the same tools and standards our partner brands use in their own service centers.
IMEI Check
Every device is IMEI-verified before listing or return to the customer, protecting you from blacklisted or blocked units.
Warranty
24-month product warranty, international warranty support, and extended warranty options — clearly marked, no fine-print surprises.
Our Values
Customer-Centric
" Every decision starts with the customer's experience "
Reliability
" Dependable, on-time, every time "
Integrity
" Transparent and ethical in every dealing "
Innovation
" Data-driven, always improving "
Excellence
" The highest standard at every touchpoint "
Partnership
" Long-term relationships built on trust "
Our locations
Riyadh Backend Hub
Olaya Computer Market, Riyadh — Refurbishment, spare parts, and wholesale operations
Riyadh RS1 (Retail & Service Center) — Batha
Walk-in sales and repair services
Jeddah Service Center
Khalid Bin Waleed Street, Jeddah — Walk-in sales and repair services.
Riyadh RS2 (Retail & Spare Parts) — Batha
Walk-in sales and repair services
Built by people who know the difference between a repair and a real fix
Our engineers train on chipset-level diagnostics before they ever touch a customer's device — covering major mobile architectures like Samsung Exynos, HiSilicon Kirin, and MediaTek, down to board-level component testing. Every repair that leaves our lab passes through the same structured quality process, tracked across a dozen operational metrics we review continuously. It's not a slogan — it's how we run the business.
Have a device that needs our attention?
Reach us by phone, chat, or email — one number for everything.
