1. Scope of Warranty
This Warranty Policy applies to products sold by TawasulTech for Commercial Services Co. ("TawasulTech", "we", "our", or "us") within the Kingdom of Saudi Arabia.
Warranty coverage applies only to products purchased through authorized TawasulTech sales channels and supported by a valid proof of purchase.
2. Warranty Coverage
The warranty covers manufacturing defects, workmanship defects, and functional failures occurring under normal use during the applicable warranty period.
Where a defect is confirmed, TawasulTech may, at its sole discretion:
- Repair the product;
- Replace the defective component;
- Replace the product with an equivalent product;
- Provide a refund where repair or replacement is not commercially reasonable.
3. Warranty Period
The applicable warranty period is stated on:
- The product page;
- Sales invoice;
- Warranty certificate; or
- Service agreement.
Warranty coverage begins from the date of delivery to the customer.
4. Refurbished Products
Refurbished, renewed, or pre-owned devices sold by TawasulTech are professionally tested, inspected, and certified for functionality prior to sale.
Refurbished products may exhibit cosmetic wear consistent with their disclosed grading classification and such cosmetic conditions shall not constitute defects.
5. IMEI and Serial Number Validation
Warranty eligibility shall be verified using:
- IMEI number;
- Serial number;
- Device identifier recorded at the time of sale.
Any alteration, removal, or tampering of identification labels may void warranty coverage.
6. Warranty Repair Turnaround Time
The standard repair turnaround time for warranty-covered repairs is up to fourteen(14) business days from the date the product is received and accepted for service.
This timeline excludes delays resulting from:
- Customer approval requests;
- Customer failure to provide requested information;
- Delays in customer responses;
- Force majeure events;
- Manufacturer technical escalations.
Any period during which TawasulTech is awaiting customer confirmation or authorization shall not be counted toward the repair turnaround time.
7. Out-of-Warranty Repairs
Products not covered under warranty may be repaired subject to customer approval.
Estimated repair turnaround time is generally fifteen (15) to twenty-five (25) business days and may be extended due to:
- Spare parts availability;
- International procurement lead times;
- Manufacturer approval requirements;
- Technical complexity of repair.
TawasulTech shall make reasonable efforts to keep customers informed regarding repair progress.
8. Warranty Exclusions
Warranty does not cover:
- Accidental damage;
- Liquid damage;
- Physical abuse or misuse;
- Unauthorized repairs or modifications;
- Software corruption caused by third-party applications;
- Normal wear and tear;
- Battery degradation due to normal usage;
- Consumable accessories unless expressly covered.
9. Customer Data During Repairs
Devices submitted for service may contain personal data.
Customers are solely responsible for backing up their data before submitting products for repair. TawasulTech shall not be liable for loss of customer data arising from diagnostic, repair, software restoration, or replacement activities.
10. Consumer Rights
Nothing in this Warranty Policy limits rights granted to consumers under applicable laws and regulations of the Kingdom of Saudi Arabia.